The Department of Health and Human Services (DHHS) website, Agency for Healthcare Research and Quality provides an extensive amount of information for consumers and professionals. Current reimbursement issues, clinical practice guidelines, and research findings are discussed as they pertain to current practice within the healthcare setting. I have noticed that present practices in the acute care setting is being designed around reimbursement issues imposed by Medicare/Medicaid. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is becoming a large consideration in care at Intermountain facilities. As this is to be the wave of the future with reimbursement, it bears consideration and is necessary to become informed to understand the criteria. Of concern is the role that patients play in determining reimbursement for providers. As a healthcare provider, it is beneficial to all to improve practice and utilize patient satisfaction to improve care. My concern lies in the fact that the patients, many uninformed consumers, are determining the amount of reimbursement to the facilities and providers. As this is placed in effect, I am sure there will be many kinks to be addressed and it will be beneficial to both parties.
The regulatory and accreditation information that is available to consumers and professionals is a great resource. It assures professionals that they are providing appropriate care based on current regulations to be compliant in practice. Making this information available to the public is important to improve education and awareness. Providing this information to the consumers assists to improve the information available; however, it is questionable how these people will utilize this information and if it will be consistent with the intention of the DHHS. It would be appropriate to measure the utilization and understanding of the content displayed but I don't think this would be possible. As providers of healthcare, the most pertinent contribution we can make would be to assure that our individual patients are well-educated.
The use of health information systems is addressed including the electronic medical record, telehealth, electronic prescribing, rural IT issues, and health information exchange. The DHHS website does an adequate job of explaining the pros and cons for these systems. It is evident that the DHHS is more supportive of some measures than others, but I believe that the with ongoing research and improvement of these technologies, the benefits will serve to outweigh the barriers. Providers, facilities, and reimbursement companies will embrace these changes as familiarity is increased. Considerations for these system's implementation include the awareness of the providers and the benefits to providing competent and appropriate care. Patient considerations include privacy factors as well as potential for decreased patient/provider interaction. Once again, the influence of education plays a very important role as these systems are introduced.